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On 30.11.2022 telephone consultation hours moved forward to 09:30 - 11:30!

Your first point of contact for questions and problems
Counselling Centre for Social & International Affairs – BeSI

Our Counselling Centre for Social & International Affairs – BeSI supports you in clarifying social, personal and economic questions or burdens.
Feel free to contact us with your questions, especially about social benefits, health insurance, working while studying, changes in your study status and the effects on your student finances, communication with authorities, health insurance, landlord. We are also there for you in crisis and conflict situations.
We will counsel you in a confidential setting, either in person at the counselling centre, by phone, by video call or by e-mail. The counselling is free of charge and, if you wish, anonymous. We are subject to the duty of confidentiality.
By appointment, interpreters, handwriting mediators, an FM system, or other communication aids can be used during your conversations.

Counselling for pregnant women and students with children can be found here.

Please note that it is compulsory to wear a medical mask in the waiting area.

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Address
Grindelallee 9 20146  Hamburg
3. OG
Opening hours
Counselling Centre for Social & International Affairs – BeSI
Monday By phone
12:00 p.m. to 03:00 p.m.
Tuesday Personal consulting hours (without appointment)
01:00 p.m. to 04:00 p.m.
Wednesday By phone
1:30 a.m. to 3:30 p.m.
Thursday Personal consulting hours (without appointment)
10:00 a.m. to 12:00 p.m.
Phone +49 / 40 / 419 02 - 155 (Answering machine outside telephone office hours)

On 30.11.2022 telephone consultation hours moved forward to 09:30 - 11:30!

All information at a glance

In our flyer "Counselling Centre for Social & International Affairs – BeSI" we have summarized the most important information for you regarding social, personal and economic questions.

Insurances
You can't do it completely without
Insurances

Insurances
You can't do it completely without
Insurances

Health and nursing care insurance

To enroll at a university, students must prove that they have health and nursing care insurance. The proof in the form of an insurance certificate is issued by the health insurance company. Depending on previous insurance, age, marital status and the duration of studies, there are different insurance options:

  • Family insurance via parents, spouse or life partner in the statutory health insurance (GKV).
  • Compulsory student insurance (GKV)
  • Voluntary insurance (GKV)
  • Private health insurance (PKV)

You can find out more about this in our information sheet on health insurance during your studies.

Accident insurance

The Unfallkasse Nord and the Gesetzliche Unfallversicherung provide information on accident insurance coverage for students. If you have an accident, it is important to inform your doctor that it is an accident and that you are a student. In addition, you must prepare an accident report and submit it immediately to your university (Student Secretariat).

 

Private liability insurance

Everyone needs private liability insurance. Why you should have such an insurance, which different possibilities of coverage there are and what you should pay attention to when concluding a contract, is answered in our info sheet private liability, which was created in cooperation with the consumer center Hamburg.

Location
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Location

Location
Your way to us
Location

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Counselling Centre for Social & International Affairs - BeSI

Phone
+49 / 40 / 419 02 - 155 
(Outside the telephone office hours our answering machine is switched on.)
 

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 12:00 p.m. to 03:00 p.m.
Wed 01:30 p.m. to 03:30 p.m.
On 30.11.2022 telephone consultation hours moved forward to 09:30 - 11:30!

Personal consulting hours (without appointment)
Tue 01:00 p.m. to 04:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.