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Our Counselling Centre for Social & International Affairs – BeSI supports you in clarifying social, personal and economic questions or burdens.
Feel free to contact us with your questions, especially about social benefits, health insurance, working while studying, changes in your study status and the effects on your student finances, communication with authorities, health insurance, landlord. We are also there for you in crisis and conflict situations.
We will counsel you in a confidential setting, either in person at the counselling centre, by phone, by video call or by e-mail. The counselling is free of charge and, if you wish, anonymous. We are subject to the duty of confidentiality.
By appointment, interpreters, handwriting mediators, an FM system, or other communication aids can be used during your conversations.
We recommend wearing a mask in the waiting area.
Counselling for pregnant women and students with children can be found here.
To enroll at a university, students must prove that they have health and nursing care insurance. The proof in the form of an insurance certificate is issued by the health insurance company. Depending on previous insurance, age, marital status and the duration of studies, there are different insurance options:
You can find out more about this in our information sheet on health insurance during your studies.
The Unfallkasse Nord and the Gesetzliche Unfallversicherung provide information on accident insurance coverage for students. If you have an accident, it is important to inform your doctor that it is an accident and that you are a student. In addition, you must prepare an accident report and submit it immediately to your university (Student Secretariat).
Everyone needs private liability insurance. Why you should have such an insurance, which different possibilities of coverage there are and what you should pay attention to when concluding a contract, is answered in our info sheet private liability, which was created in cooperation with the consumer center Hamburg.
Phone
+49 / 40 / 419 02 - 155
(Outside the telephone office hours our answering machine is switched on.)
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon 12:00 p.m. to 3:00 p.m.
Wed 1:30 p.m. to 3:30 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
We recommend wearing a mask in the waiting area.
