Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.
Phone
+49 / 40 / 419 02 - 300
Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. + 1:00 p.m. – 3:00 p.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
On 19.06.2025, the Counselling Centre Accommodation – BeWo will be closed due to an internal event.
For concerns that cannot be clarified by phone or email, you can make a personal appointment by phone or email at the BeWo.
Phone
+49 / 40 / 41 902 - 268
Office hours by phone
Mon 9:00 a.m. – 12:00 p.m.
Tue 9:00 a.m. – 12:00 p.m.
Fri 9:00 a.m. – 12:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
Online info event
Mondays 3:00 - 4:00 p.m.
Info and dates here
Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 155
(Outside the counselling times without an appointment our answering machine is switched on.)
Counselling without an appointment
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Wed 1:00 p.m. to 3:00 p.m. (by telephone only)
Thu 10:00 a.m. to 12:00 p.m.
Use our counselling times without an appointment or book an appointment.
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)
Office hours by phone
Mo 1:00 p.m. to 3:00 p.m.
Personal consulting hours (without appointment)
Mo 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 300
Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. + 1:00 p.m. – 3:00 p.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Office hours by phone
Mo, Wed 9:00 a. m.– 11:00 a. m.
Tue 10:00 a. m. – 12:00 p. m.
Thu 2:00 p. m. – 5:00 p. m.
Please contact the Advice Center for Student Financing - BeSt if you have general questions about BAföG. Please contact the BAföG office directly from 21.02.2024 for information on the BAföG application already submitted. We also ask you to refrain from asking questions about the processing status within the first six weeks after submitting your application.
Address
Name: BA-HOU
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Name: AA-AZ, HOV-ZZ
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg
If you have any general questions about BAföG, please contact the Advice Center for Student Financing - BeSt. For information on BAföG applications already submitted, please contact the BAföG office directly. We therefore ask you to refrain from asking questions about the processing status within the first six weeks after submitting your application.
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.
Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)
The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 41902 - 428
Office hours by phone
Mon 09:30 a. m. - 12:00 p. m.
Thur 2:00 p. m. - 5:00 p. m.
AddressGrindelallee 9, 20146 Hamburg
(Near Dammtor station)
Postal address
Studierendenwerk Hamburg
Examensförderung für ausländische Studierende
Postfach 13 01 13
20101 Hamburg
You can book an appointment
for a personal consultation here.
Phone
+49 / 40 / 41902 - 428
Office hours by phoneOffice hours by phone
Mon 09:30 a. m. - 12:00 p. m.
Thur 2:00 p. m. - 5:00 p. m.
Address
Grindelallee 9, 20146 Hamburg
(Near Dammtor station)
Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg
You can book an appointment
for a personal consultation here.
Phone
+49 / 40 / 41 902 - 232
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 233
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 269
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 42 815 - 5100
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 - 261
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 -202
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 229
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 237
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 174
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 - 295
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 270
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 252
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 180
Adress
Von-Melle-Park 2
20146 Hamburg
