Contact and contact persons: STW Hamburg

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Counselling

Counselling Centre for Study Financing - BeSt
(Name A-Z)
best@stwhh.de

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 9:30 a.m. – 12:00 a.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.

Counselling Centre Accommodation – BeWo
bewo@stwhh.de

For concerns that cannot be clarified by phone or email, you can make a personal appointment by phone or email at the BeWo.

Phone
+49 / 40 / 41 902 - 268

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 9:30 a.m. – 12:30 p.m.
Tue 9:30 a.m. – 12:30 p.m.
Thu 12:30 p.m. – 1:00 p.m.
Fri 9:30 a.m. – 12:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.

Online info event
Mondays 3:00 - 4:00 p.m.
Info and dates here

Counselling Centre for Social & International Affairs - BeSI
besi@stwhh.de

Phone
+49 / 40 / 419 02 - 155
(Outside the telephone office hours our answering machine is switched on.)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 12:00 p.m. to 3:00 p.m.
Wed 1:30 p.m. to 3:30 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

For a personal counselling you can also book an appointment here.

Counselling for students with child
studierenmitkind@stwhh.de

Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 p.m. to 3:00 p.m.

Personal consulting hours (without appointment)
Mo 12:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

Study Financing

Counselling Centre for Study Financing - BeSt
(Name A-Z)
best@stwhh.de

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.

Office for Education Funding (BAföG-Amt) Name A – Z
bafoeg@stwhh.de

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Name: AA-ALAC, BA-Jim
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Name: ALAD-AZ, JIN – Z
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 a. m.– 11:00 a. m.
Tue 10:00 a. m. – 12:00 p. m.
Thu 2:00 p. m. – 5:00 p. m.

No telephone and personal availability at the following times:

04.12. – 18.12.2023

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA
bafoeg@stwhh.de

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.

Exam Scholarship for international students
examensfoerderung@stwhh.de

Phone
+49 / 40 / 42 815 - 5144, - 5145

Attention: new address from 28.11.2023
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

You can book an appointment
for a personal consultation here.

Semesterticket Refund
semesterticket@stwhh.de

Phone
+49 / 40 / 42 815 - 5144, - 5145

Attention: new address from 28.11.2023
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

You can book an appointment
for a personal consultation here.

You can find the contacts and contact persons for our residence halls on the respective residence hall pages.

Our student residences

Gastronomy

Frauke Richter
Quality management gastronomy
mensa@stwhh.de

Phone
+49 / 40 / 41902 - 290

You can find the contacts and contact persons for our gastronomic facilities on the respective location pages.

Cafeterias, cafés and more

You can find the contacts and contact persons for our daycare centres on the respective daycare centre pages.

Our daycare centres

General

Sven Lorenz
Management Director
geschaeftsfuehrung@stwhh.de

Phone
+49 / 40 / 41 902 - 232

Address
Von-Melle-Park 2
20146 Hamburg

Martina Nag
Head of Marketing & Communication, Press Spokesperson
presse@stwhh.de

Phone
+49 / 40 / 41 902 - 233

Address
Von-Melle-Park 2
20146 Hamburg

Heiko Albrecht
Head of Building Department
bauen@stwhh.de

Phone
+49 / 40 / 41 902 - 269

Address
Von-Melle-Park 2
20146 Hamburg

Olga Braun
Head of Study Financing Department
bafoeg@stwhh.de

Phone
+49 / 40 / 42 815 - 5100

Address
Grindelallee 9
20146 Hamburg

Mario Drews
Head of Housing Department
wohnen@stwhh.de

Phone
+49 / 40 / 41 902 - 261

Address
Grindelallee 9
20146 Hamburg

Reto Kanngießer
Head of Gastronomy Department
mensa@stwhh.de

Phone
+49 / 40 / 41 902 -202

Address
Von-Melle-Park 2
20146 Hamburg

Michael Lange
Head of Department Information Technology and Organisation
michael.lange@stwhh.de

Phone
+49 / 40 / 41 902 - 229

Address
Von-Melle-Park 2
20146 Hamburg

Beate Paß
Head of Personnel Management Department
beate.pass@stwhh.de

Phone
+49 / 40 / 41 902 - 237

Address
Von-Melle-Park 2
20146 Hamburg

Isabel Romano
Head of Department Social & International Affairs
besi@stwhh.de

Phone
+49 / 40 / 41 902 - 174

Address
Grindelallee 9
20146 Hamburg

Tina Scheliga
Head of Commercial Department
tina.scheliga@stwhh.de

Phone
+49 / 40 / 41 902 - 295

Address
Von-Melle-Park 2
20146 Hamburg

Brigitte Koch
Chairwoman of the Staff Council
personalrat@stwhh.de

Phone
+49 / 40 / 41 902 - 270

Address
Von-Melle-Park 2
20146 Hamburg

Trusted third party for severely disabled persons
sbv@stwhh.de

Phone
+49 / 40 / 41 902 - 252

Address
Von-Melle-Park 2
20146 Hamburg

Christian Holm
Fire Protection Officer
christian.holm@stwhh.de

Phone
+49 / 40 / 41 902 - 180

Adress
Von-Melle-Park 2
20146 Hamburg

Purchasing

Henning Lauckner
Purchasing management

einkauf.nonfood@stwhh.de

einkauf.food@stwhh.de

Terms and conditions of purchase for suppliers
Download (PDF)

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Here you can find all information about studying in the most beautiful city in the world.

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Studierendenwerk Hamburg - a non-profit organization under public law, funded by the City of Hamburg - supports more than 73,000 students and the universities with its services in the economic and social fields.

Studierendenwerk Hamburg .... so that studying succeeds!

With us, German and international students and trainees find a home with an affordable all inclusive rent

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So that your studies do not fail because of your wallet, we will inform and support you and together we will find a way to arrange your study financing.

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More than just a cafeteria! You are well catered for in our gastronomic facilities.

Gastronomy

Accommodation, study financing, social & international affairs - we advise you so that studying succeeds.

Our Counselling services

The compatibility of family and studies or family and career for students and university staff is particularly close to our hearts. You can find all the information here.

Family Service

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International students and all those planning to study abroad will find the most important information here.

International affairs

Frau kommuniziert mittels Gebärdensprache

The framework conditions for students with chronic illness or disability vary greatly at the universities. We advise you on all questions.

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Campus Event Catering provides food, drinks and equipment as well as professional service staff.

Catering and events

Contact and contact persons

Counselling

Study Financing

Accommodation
Accommodation

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Gastronomy

Daycare Centres
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