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Contact and contact persons

Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.

Counselling

Counselling Centre for Study Financing - BeSt
(Name A-Z)

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 9:30 a.m. – 12:00 a.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.

 

 

 

Counselling Centre Accommodation – BeWo

For concerns that cannot be clarified by phone or email, you can make a personal appointment by phone or email at the BeWo.

Phone
+49 / 40 / 41 902 - 268

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 9:30 a.m. – 12:30 p.m.
Tue 9:30 a.m. – 12:30 p.m.
Thu 12:30 p.m. – 1:00 p.m.
Fri 9:30 a.m. – 12:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.

Online info event
Mondays 3:00 - 4:00 p.m.
Info and dates here

 

Counselling Centre for Social & International Affairs - BeSI

Phone
+49 / 40 / 419 02 - 155 
(Outside the telephone office hours our answering machine is switched on.)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 12:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Wed 1:30 p.m. to 3:30 p.m.
Thu 10:00 a.m. to 12:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

For a personal counselling you can also book an appointment here.

 

Counselling for students with child

Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 p.m. to 3:00 p.m.

Personal consulting hours (without appointment)
Mo 12:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

 

Study Financing

Counselling Centre for Study Financing - BeSt
(Name A-Z)

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 9:30 a.m. – 12:00 a.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.

Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.

 

 

 

Office for Education Funding (BAföG-Amt) Name A – Z

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Name: AA-AKKI, BA-HEID
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Name: AKKJ-AZ, HEIE-ZZ
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 a. m.– 11:00 a. m. 
Tue 10:00 a. m. – 12:00 p. m.
Thu 2:00 p. m. – 5:00 p. m.

Please contact the Advice Center for Student Financing - BeSt if you have general questions about BAföG. Please contact the BAföG office directly from 21.02.2024 for information on the BAföG application already submitted. We also ask you to refrain from asking questions about the processing status within the first six weeks after submitting your application.

 

 

 

 

 

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.
 

 

Exam Scholarship for international students

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

You can book an appointment
for a personal consultation here.

Office hours by phone
Mo, Mi 09:00 a. m. - 11:00 a. m. 
Di 10:00 a. m. - 12:00 p. m.
Do 2:00 p. m. - 5:00 p. m.

 

Semesterticket Refund

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

You can book an appointment
for a personal consultation here.

Office hours by phone
Mo, Mi 09:00 a. m. - 11:00 a. m.
Di 10:00 a. m. - 12:00 p. m.
Do 2:00 p. m. - 5:00 p. m. 

 

Accommodation
Accommodation

Accommodation
Accommodation

You can find the contacts and contact persons for our residence halls on the respective residence hall pages.

Gastronomy

Frauke Richter
Quality management gastronomy

Phone
+49 / 40 / 41902 - 290

You can find the contacts and contact persons for our gastronomic facilities on the respective location pages.

Daycare Centres
Daycare Centres

Daycare Centres
Daycare Centres

You can find the contacts and contact persons for our daycare centres on the respective daycare centre pages.

General

Sven Lorenz
Management Director

Phone
+49 / 40 / 41 902 - 232

Address
Von-Melle-Park 2
20146 Hamburg

Martina Nag
Head of Marketing & Communication, Press Spokesperson

Phone
+49 / 40 / 41 902 - 233

Address
Von-Melle-Park 2
20146 Hamburg

Heiko Albrecht
Head of Building Department

Phone
+49 / 40 / 41 902 - 269

Address
Von-Melle-Park 2
20146 Hamburg

Olga Braun
Head of Study Financing Department

Phone
+49 / 40 / 42 815 - 5100

Address
Grindelallee 9
20146 Hamburg

Mario Drews
Head of Housing Department

Phone
+49 / 40 / 41 902 - 261

Address
Grindelallee 9
20146 Hamburg

Reto Kanngießer
Head of Gastronomy Department

Phone
+49 / 40 / 41 902 -202

Address
Von-Melle-Park 2
20146 Hamburg

Michael Lange
Head of Department Information Technology and Organisation

Phone
+49 / 40 / 41 902 - 229

Address
Von-Melle-Park 2
20146 Hamburg

Beate Paß
Head of Personnel Management Department

Phone
+49 / 40 / 41 902 - 237

Address
Von-Melle-Park 2
20146 Hamburg

Isabel Romano
Head of Department Social & International Affairs

Phone
+49 / 40 / 41 902 - 174

Address
Grindelallee 9
20146 Hamburg

Tina Scheliga
Head of Commercial Department

Phone
+49 / 40 / 41 902 - 295

Address
Von-Melle-Park 2
20146 Hamburg

Brigitte Koch
Chairwoman of the Staff Council

Phone
+49 / 40 / 41 902 - 270

Address
Von-Melle-Park 2
20146 Hamburg

 

Trusted third party for severely disabled persons

Phone
+49 / 40 / 41 902 - 252

Address
Von-Melle-Park 2
20146 Hamburg

 

Christian Holm
Fire Protection Officer

Phone
+49 / 40 / 41 902 - 180

Adress
Von-Melle-Park 2
20146 Hamburg

 

 

Purchasing

Henning Lauckner
Purchasing management

einkauf.nonfood@stwhh.de

einkauf.food@stwhh.de

Terms and conditions of purchase for suppliers
Download (PDF)

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