Contact and contact persons: STW Hamburg

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Counselling

Counselling Centre for study financing - BeSt
(Name A-Z)
best@stwhh.de

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. and 1:00 p.m. - 3:00 p.m.
Tue, Thu 09:30 a.m. – 12:00 a.m. and 2:00 p.m. - 5:00 p.m.
Wed 11:00 a.m. – 01:00 p.m.
Fri 09:30 a.m. – 01:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. - 04:00 p.m.
Thu 10:00 a.m. - 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.

Counselling Centre Accommodation – BeWo
bewo@stwhh.de

Current note: Students who have contacted the Counselling Centre Accommodation with an HAW email address and are waiting for an email response, please contact bewo@stwhh.de with an alternative email address.

We offer our consultation by phone, video conference (with appointment), in person (with and without appointment) and e-mail.

We offer personal appointments via video conference (with appointment) or in person (with appointment) after prior booking. We ask that you wear an FFP2 mask.
+49 / 40 / 41 902 - 268

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Tue, Thu 09:30 a m. - 04:30 p.m.
Fri 09:00 a.m. - 01:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. - 04:00 p.m.
Thu 10:00 a.m. - 12:00 p.m.

Counselling Centre for Social & International Affairs - BeSI
besi@stwhh.de

Phone
+49 / 40 / 419 02 - 155
(Outside the telephone office hours our answering machine is switched on.)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 12:00 p.m. to 03:00 p.m.
Wed 01:30 p.m. to 03:30 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. to 04:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
On Thursday, 23.02.2023, telephone consultation hours only!

Counselling for students with child
studierenmitkind@stwhh.de

Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 p.m. to 03:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. to 04:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

Please note that wearing a medical mask is mandatory in the waiting area.

Study financing

Counselling Centre for study financing - BeSt
(Name A-Z)
best@stwhh.de

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.

Office for Education Funding (BAföG-Amt) Name A – Z
bafoeg@stwhh.de

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Name: AA-ALAC, BA-Jim
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Name: ALAD-AZ, JIN – Z
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 a. m.- 11:00 a. m.
Tue 10:00 a. m. - 12:00 p. m.
Thu 2:00 p. m. - 5:00 p. m.

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA
bafoeg@stwhh.de

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.

Office for Education Funding (BAföG-Amt) Exam Scholarship for international students
examensfoerderung@stwhh.de

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Grindelallee 9 (room 505),
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout
.

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 09:00 a. m. – 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask.

Office for Education Funding (BAföG-Amt) Semester Ticket-Refund
semesterticket@stwhh.de

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask.

Office for Education Funding (BAföG-Amt) HVV-Proof of entitlement
berechtigungsnachweis@stwhh.de

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
HVV-Berechtigungsnachweis
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask. Please inform yourself about the required documents before booking.