Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.
Phone
+49 / 40 / 419 02 - 300
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon 9:30 a.m. – 12:00 a.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.
Current note: Students who have contacted the Counselling Centre Accommodation with an HAW email address and are waiting for an email response, please contact bewo@stwhh.de with an alternative email address.
For concerns that cannot be clarified by phone or email, you can make a personal appointment by phone or email at the BeWo.
Phone
+49 / 40 / 41 902 - 268
Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon 9:30 – 4:00 p.m.
Tue 9:30 – 12:30 p.m.
Thu 12:30 a m. – 4:00 p.m.
Fri 9:30 a.m. – 12:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
Phone
+49 / 40 / 419 02 - 155
(Outside the telephone office hours our answering machine is switched on.)
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon 12:00 p.m. to 3:00 p.m.
Wed 1:30 p.m. to 3:30 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mo 12:00 p.m. to 3:00 p.m.
Personal consulting hours (without appointment)
Mo 12:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
There will be no counselling until 07.06.2023 inclusive!
Phone
+49 / 40 / 419 02 - 300
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon 9:30 a.m. – 12:00 a.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Address
Name: AA-ALAC, BA-Jim
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Name: ALAD-AZ, JIN – Z
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mo, Wed 9:00 a. m.- 11:00 a. m.
Tue 10:00 a. m. - 12:00 p. m.
Thu 2:00 p. m. - 5:00 p. m.
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)
The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.
Phone
+49 / 40 / 42 815 - 5144, - 5145
Address
Grindelallee 9 (room 505),
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout
.
Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mon, Wed 09:00 a. m. – 11:00 a. m.
Tue 10:00 a. m. – 12:00 a.m.
Thu 2:00 p. m. – 5:00 p.m.
Personal consulting hours (without appointment)
Tue 1:00 p.m. – 4:00 p.m.
We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask.
Phone
+49 / 40 / 42 815 - 5144, - 5145
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mo, Wed 9:00 a. m. – 11:00 a. m.
Tue 10:00 a. m. – 12:00 a. m.
Thu 2:00 p. m. – 5:00 p. m.
Personal consulting hours (without appointment)
Tue 1:00 p.m. – 4:00 p.m.
Phone
+49 / 40 / 42 815 - 5144, - 5145
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
HVV-Berechtigungsnachweis
Postfach 13 01 13
20101 Hamburg
Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.
Personal consulting hours (without appointment)
Tue 1:00 p.m. – 4:00 p.m.
Please inform yourself about the required documents before coming.
Phone
+49 / 40 / 41 902 - 232
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 233
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 269
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 42 815 - 5100
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 - 261
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 -202
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 229
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 237
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 174
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 - 295
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 270
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 252
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 180
Adress
Von-Melle-Park 2
20146 Hamburg