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Contact and contact persons

Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.

Counselling

Counselling Centre for study financing – BeSt
(Name A-Z)

For brief counselling on study finance, please contact us by phone oder email.

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
(first floor)
20146 Hamburg (near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 09:30 a. m. - 03:00 p. m.
Tue, Thu 09:30 a. m. - 05:00 p. m.
Wed 11:00 a. m. - 01:00 p. m.
Fri 09:30 a. m. - 01:00 p. m.

Counselling Centre Accommodation – BeWo

From now on we offer our consultation by phone, video conference (with appointment), in person (with appointment) and e-mail.

We offer personal appointments via video conference (with appointment) or in person (with appointment) after prior booking. We ask that you wear an FFP2 mask.
+49 / 40 / 41 902 - 268

Fax
+49 / 40 / 41 902 - 6274

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Tue, Thu 09:30 a. m. - 04:30 p. m.
Fri 09:00 a. m. - 01:00 p. m.

 

Counselling Centre for Social & International Affairs – BeSI

Due to the pandemic, the counselling centres are currently closed for spontaneous visits. However, we offer counselling by phone, video conference (with appointment), email and in person (with appointment). 

Phone
+49 / 40 / 419 02 - 155 

(Outside the telephone office hours our answering machine is switched on.)

Fax
+49 / 40 / 419 02 – 6180 

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 a. m. - 03:00 p. m.
Tue, Thu 09:30 a. m. - 12:00 a. m.
Wed 01:30 p. m. - 03:30 p. m.

Study financing

Counselling Centre for study financing – BeSt
(Name A-Z)

For brief counselling on study finance, please contact us by phone oder email.

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
(first floor)
20146 Hamburg (near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 09:30 a. m. - 03:00 p. m.
Tue, Thu 09:30 a. m. - 05:00 p. m.
Wed 11:00 a. m. - 01:00 p. m.
Fri 09:30 a. m. - 01:00 p. m.

Office for Education Funding (BAföG-Amt) Name AA-ALAC, BA-JIM

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9, 20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.h.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m.- 11:00 a. m. 
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

Office for Education Funding (BAföG-Amt) Name ALAD-AZ, JIN - Z

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible during the building's opening hours Monday - Friday from 6:00 to 10:00 

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 a. m.- 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible during the building's opening hours Monday - Friday from 6:00 a. m.  to 10:00 p. m.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.

Office for Education Funding (BAföG-Amt) Exam Scholarship for international students

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9 (room 505), 
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 09:00 a. m. – 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

You can reach us by phone and email. If absolutely necessary, you can book a personal appointment here. We ask that you wear a FFP2-mask.

Office for Education Funding (BAföG-Amt) Semester Ticket-Refund

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m. 
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

You can reach us by phone and email. If absolutely necessary, you can book a personal appointment here.We ask that you wear a FFP2-mask.

Office for Education Funding (BAföG-Amt) HVV-Proof of entitlement

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
HVV-Berechtigungsnachweis
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m. 
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

You can reach us by phone and email. If absolutely necessary, you can book a personal appointment here.We ask that you wear a FFP2-mask.

Accommodation
Accommodation

Accommodation
Accommodation

You can find the contacts and contact persons for our residence halls on the respective residence hall pages.

Gastronomy

Frauke Richter
Quality management gastronomy

Phone
+49 / 40 / 41902 290

You can find the contacts and contact persons for our gastronomic facilities on the respective location pages.

Daycare Centres
Daycare Centres

Daycare Centres
Daycare Centres

You can find the contacts and contact persons for our daycare centres on the respective daycare centre pages.

General

Jürgen Allemeyer
Management

Phone
+49 / 40 / 41 902 - 232

Fax
+49 / 40 / 41 902 - 6100

Address
Von-Melle-Park 2
20146 Hamburg

Martina Nag
Head of Marketing & Communication, Press

Phone
+49 / 40 / 41 902 - 233

Fax
+49 / 40 / 41 902 - 6702

Address
Von-Melle-Park 2
20146 Hamburg

Olga Braun
Department Head Student Financing

Phone
+49 / 40 / 42 815 - 5100

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg

Heiko Albrecht
Department management building

Phone
+49 / 40 / 41 902 - 269

Fax
+49 / 40 / 410 902 - 6253

Address
Von-Melle-Park 2
20146 Hamburg

Mario Drews
Head of Housing Department

Phone
+49 / 40 / 41 902 - 146

Fax
+49 / 40 / 41 902 - 6274

Address
Grindelallee 9
20146 Hamburg

Reto Kanngießer
Gastronomy department management

Phone
+49 / 40 / 419 02 -202

Fax
+49 / 40 / 419 02 - 6307

Address
Von-Melle-Park 2
20146 Hamburg

Beate Paß
Head of Personnel Management Department

Phone
+49 / 40 / 41 902 - 237

Fax
+49 / 40 / 41 902 - 6237

Address
Von-Melle-Park 2
20146 Hamburg

Isabel Romano
Head of Department Social & International Affairs

Phone
+49 / 40 / 419 02 - 174

Fax
+49 / 40 / 419 02 - 6180

Address
Grindelallee 9
20146 Hamburg

Tina Scheliga
Head of Commercial Department

Phone
+49 / 40 / 41 902 - 295

Fax
+49 / 40 / 41 902 - 6295

Address
Von-Melle-Park 2
20146 Hamburg

Michaela Schäfer
Chairwoman of the Staff Council

Phone
+49 / 40 / 41 902 - 270

Address
Von-Melle-Park 2
20146 Hamburg

 

Trusted third party for severely disabled persons

Phone
+49 / 40 / 41 902 - 252

Address
Von-Melle-Park 2
20146 Hamburg

 

Christian Holm
Fire Protection Officer

Phone
+49 / 40 / 41 902 - 180

Adress
Von-Melle-Park 2
20146 Hamburg

 

 

Purchasing

Henning Lauckner
Purchasing management

einkauf.nonfood@stwhh.de

einkauf.food@stwhh.de

Terms and conditions of purchase for suppliers
Download (PDF)

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