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Contact and contact persons

Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.

Counselling

Counselling Centre for study financing - BeSt
(Name A-Z)

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. and 1:00 p.m. - 3:00 p.m.
Tue, Thu 09:30 a.m. – 12:00 a.m. and 2:00 p.m. - 5:00 p.m.
Wed 11:00 a.m. – 01:00 p.m.
Fri 09:30 a.m. – 01:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. - 04:00 p.m.
Thu 10:00 a.m. - 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.

 

 

Counselling Centre Accommodation – BeWo

Current note: Students who have contacted the Counselling Centre Accommodation with an HAW email address and are waiting for an email response, please contact bewo@stwhh.de with an alternative email address.

We offer our consultation by phone, video conference (with appointment), in person (with and without appointment) and e-mail.

We offer personal appointments via video conference (with appointment) or in person (with appointment) after prior booking. We ask that you wear an FFP2 mask.
+49 / 40 / 41 902 - 268

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Tue, Thu 09:30 a m. - 04:30 p.m.
Fri 09:00 a.m. - 01:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. - 04:00 p.m.
Thu 10:00 a.m.  - 12:00 p.m.

 

Counselling Centre for Social & International Affairs - BeSI

Phone
+49 / 40 / 419 02 - 155 
(Outside the telephone office hours our answering machine is switched on.)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 12:00 p.m. to 03:00 p.m.
Wed 01:30 p.m. to 03:30 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. to 04:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
On Thursday, 23.02.2023, telephone consultation hours only!

 

Counselling for students with child

Phone
+49 / 40 / 419 02 - 183
(Outside office hours, in case of absence and when the line is busy, an answering machine is switched on!)

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Familienservice
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 p.m. to 03:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. to 04:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.

Please note that wearing a medical mask is mandatory in the waiting area.

Study financing

Counselling Centre for study financing - BeSt
(Name A-Z)

Phone
+49 / 40 / 419 02 - 300

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. and 1:00 p.m. - 3:00 p.m.
Tue, Thu 09:30 a.m. – 12:00 a.m. and 2:00 p.m. - 5:00 p.m.
Wed 11:00 a.m. – 01:00 p.m.
Fri 09:30 a.m. – 01:00 p.m.

Personal consulting hours (without appointment)
Tue 01:00 p.m. - 04:00 p.m.
Thu 10:00 a.m. - 12:00 p.m.

For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.

For an individual, detailed student finance consultation by phone, video or in person, please contact us by e-mail, stating your telephone number.

 

 

Office for Education Funding (BAföG-Amt) Name A – Z

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Name: AA-ALAC, BA-Jim
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.

Name: ALAD-AZ, JIN – Z
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 a. m.- 11:00 a. m. 
Tue 10:00 a. m. - 12:00 p. m.
Thu 2:00 p. m. - 5:00 p. m.

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.

Office for Education Funding (BAföG-Amt) Exam Scholarship for international students

Phone
+49 / 40 / 42 815 - 5144, - 5145
 

Address
Grindelallee 9 (room 505), 
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout
.

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 09:00 a. m. – 11:00 a. m.
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask.

Office for Education Funding (BAföG-Amt) Semester Ticket-Refund

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m. 
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask.

Office for Education Funding (BAföG-Amt) HVV-Proof of entitlement

Phone
+49 / 40 / 42 815 - 5144, - 5145

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
HVV-Berechtigungsnachweis
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 09:00 a. m. - 11:00 a. m. 
Tue 10:00 a. m. - 12:00 a. m.
Thu 2:00 p. m. - 5:00 p. m.

We offer counselling by phone, email and in person (with appointment). You can book an appointment for a personal consultation here. We ask that you wear an FFP2 mask. Please inform yourself about the required documents before booking.

Accommodation
Accommodation

Accommodation
Accommodation

You can find the contacts and contact persons for our residence halls on the respective residence hall pages.

Gastronomy

Frauke Richter
Quality management gastronomy

Phone
+49 / 40 / 41902 290

You can find the contacts and contact persons for our gastronomic facilities on the respective location pages.

Daycare Centres
Daycare Centres

Daycare Centres
Daycare Centres

You can find the contacts and contact persons for our daycare centres on the respective daycare centre pages.

General

Sven Lorenz
Management Director

Phone
+49 / 40 / 41 902 - 232

Address
Von-Melle-Park 2
20146 Hamburg

Martina Nag
Head of Marketing & Communication, Press Spokesperson

Phone
+49 / 40 / 41 902 - 233

Address
Von-Melle-Park 2
20146 Hamburg

Olga Braun
Head of Study Financing Department

Phone
+49 / 40 / 42 815 - 5100

Address
Grindelallee 9
20146 Hamburg

Heiko Albrecht
Head of Building Department

Phone
+49 / 40 / 41 902 - 269

Address
Von-Melle-Park 2
20146 Hamburg

Mario Drews
Head of Housing Department

Phone
+49 / 40 / 41 902 - 261

Address
Grindelallee 9
20146 Hamburg

Reto Kanngießer
Head of Gastronomy Department

Phone
+49 / 40 / 419 02 -202

Address
Von-Melle-Park 2
20146 Hamburg

Beate Paß
Head of Personnel Management Department

Phone
+49 / 40 / 41 902 - 237

Address
Von-Melle-Park 2
20146 Hamburg

Isabel Romano
Head of Department Social & International Affairs

Phone
+49 / 40 / 419 02 - 174

Address
Grindelallee 9
20146 Hamburg

Tina Scheliga
Head of Commercial Department

Phone
+49 / 40 / 41 902 - 295

Address
Von-Melle-Park 2
20146 Hamburg

Michaela Schäfer
Chairwoman of the Staff Council

Phone
+49 / 40 / 41 902 - 270

Address
Von-Melle-Park 2
20146 Hamburg

 

Trusted third party for severely disabled persons

Phone
+49 / 40 / 41 902 - 252

Address
Von-Melle-Park 2
20146 Hamburg

 

Christian Holm
Fire Protection Officer

Phone
+49 / 40 / 41 902 - 180

Adress
Von-Melle-Park 2
20146 Hamburg

 

 

Purchasing

Henning Lauckner
Purchasing management

einkauf.nonfood@stwhh.de

einkauf.food@stwhh.de

Terms and conditions of purchase for suppliers
Download (PDF)

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