Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.
Phone
+49 / 40 / 419 02 - 300
Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. + 1:00 p.m. – 3:00 p.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 10:00 a.m. – 4:00 p.m.
Thu 10:00 a.m. – 4:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
For concerns that cannot be clarified by phone or email, you can make a personal appointment by phone or email at the BeWo.
Phone
+49 / 40 / 41 902 - 268
Office hours by phone
Mon 9:00 a.m. – 12:00 p.m.
Tue 9:00 a.m. – 12:00 p.m.
Fri 9:00 a.m. – 12:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 1:00 p.m. – 4:00 p.m.
Thu 10:00 a.m. – 12:00 p.m.
Online info event
Mondays 3:00 - 4:00 p.m.
Info and dates here
Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 155
(Answering machine outside consultation hours: Leave a message – receive a callback)
Counselling without an appointment
Mon 1:00 p.m. to 3:00 p.m.
Tue 1:00 p.m. to 4:00 p.m.
Wed 1:00 p.m. to 3:00 p.m. (by telephone only)
Thu 10:00 a.m. to 12:00 p.m.
Personal counselling at TU Hamburg and HAW Hamburg twice a month.
Use our counselling times without an appointment or book an appointment.
Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 183
(Answering machine outside consultation hours: Leave a message – receive a callback)
Counselling without an appointment
Mon 1:00 p.m. to 3:00 p.m.
Thu 10:00 a.m. to 12:00 p.m.
Personal counselling at TU Hamburg and HAW Hamburg twice a month.
Use our counselling times without an appointment or book an appointment.
Address
Grindelallee 9
(3rd floor)
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 419 02 - 300
Office hours by phone
Mon 09:30 a.m. – 12:00 a.m. + 1:00 p.m. – 3:00 p.m.
Tue, Thu 9:30 a.m. – 12:00 a.m. and 2:00 p.m. – 5:00 p.m.
Wed 11:00 a.m. – 1:00 p.m.
Fri 9:30 a.m. – 1:00 p.m.
Personal consulting hours (without appointment)
Mon 1:00 p.m. – 3:00 p.m.
Tue 10:00 a.m. – 4:00 p.m.
Thu 10:00 a.m. – 4:00 p.m.
For your concerns, please use our personal consulting hours (without appointment). If a clarification is not possible for you within this time, please make an individual appointment by telephone at BeSt.
For an individual, detailed student finance consultation by phone, video or in person, please contact us by email, stating your telephone number.
Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Office hours by phone
Mo, Wed 9:00 a. m.– 11:00 a. m.
Tue 10:00 a. m. – 12:00 p. m.
Wed 9:00 a.m. – 11:00 a.m.
Thu 2:00 p. m. – 5:00 p. m.
If you have general questions about BaföG, please contact the Counselling Centre for Study Financing – BeSt: STW Hamburg.
We will not be available in person or by telephone during the following periods:
17 August – 28 August 2026
14 September – 21 September 2026
12 October – 20 October 2026
9 November – 17 November 2026
14 December – 18 December 2026
Address
Name: BA - KLID
Grindelallee 9, 20146 Hamburg
(near Dammtor station)
The mailbox in Grindelallee is accessible throughout.
Name: AA - AZ und KLIE - Z
Nagelsweg 39, 20097 Hamburg
(near S-Bahn Hammerbrook)
The letterbox in Nagelsweg is accessible from 6:00 a.m to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg
Telephone: +49 / 40 / 42 815 - (extension)
You can find the right contact person – including their extension number – by entering your surname in our search tool (in German only) Use our search tool to find out who is responsible for your enquiry.
You can find our telephone consultation hours here. For matters that cannot be clarified by telephone or e-mail, you can book a personal appointment with the Office for Educational Support (BAföG-Amt Inland) here.
In order to process the large number of applications currently being received as quickly as possible, the BAföG Office will not be available in person or by telephone during the following periods:
14 September – 21 September 2026
12 October – 20 October 2026
9 November – 17 November 2026
14 December – 18 December 2026
Please therefore contact the Counselling Centre for Study Financing – BeSt if you have any general enquiries about BAföG. For information regarding a BAföG application you have already submitted, please contact the Office for Education Funding (BAföG-Amt) BAföG-Amt directly from 22 September 2026. We would also ask you to refrain from enquiring about the status of your application during the first six weeks following submission.
Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension here by entering your last name.
Office hours by phone
Mo, Wed 09:00 a.m. - 11:00 a.m.
Tue, Thu 02:00 p.m. - 05:00 p.m.
Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)
The mailbox in Nagelsweg is accessible Monday to Friday from 6:00 a.m. to 10:00 p.m.
Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg
Telephone: +49 / 40 / 42 815 – (extension)
You can find the right contact person(s), including their extension number, by entering your surname in our search tool (in Germany only). Use our search tool to find out who is responsible for your enquiry.
You can find our telephone consultation hours here.
Phone
+49 / 40 / 41902 - 428
Office hours by phone
Mon 09:30 a.m. - 12:00 p.m.
Thur 2:00 p.m. - 5:00 p.m.
Appointments by arrangement (please send us an email and leave us a phone number so we can contact you).
Address Grindelallee 9, 20146 Hamburg
(Near Dammtor station)
Postal address
Studierendenwerk Hamburg
Examensförderung für ausländische Studierende
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 41902 - 428
Office hours by phone
Mon 09:30 a.m. - 12:00 p.m.
Thur 2:00 p.m. - 5:00 p.m.
Appointments by arrangement (please send us an email and leave us a phone number so we can contact you).
Address
Grindelallee 9, 20146 Hamburg
(Near Dammtor station)
Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg
Phone
+49 / 40 / 41 902 - 0
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 233
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 269
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 42 815 - 5100
Address
Grindelallee 9
20146 Hamburg
Phone
+49 / 40 / 41 902 - 261
Address
Grindelallee 9
20146 Hamburg
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 174
Address
Grindelallee 9
20146 Hamburg
Phone
49 / 40 / 41902-310
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 -200
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 270
Address
Von-Melle-Park 2
20146 Hamburg
Phone
+49 / 40 / 41 902 - 399
Address
Von-Melle-Park 2
20146 Hamburg
Terms and conditions of purchase for suppliers
Download (PDF) (in German only)
